Last Updated: 25th April 2024

 Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges.

We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy.

What CAN be Refunded:

Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.

Any additional refunds based on extenuating circumstances will depend on the individual tour operator.

Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute.  Should this occur, it would be under very rare circumstances.

What CANNOT be Refunded:

All hotel and tour schedules are arranged ahead of time. Any person failing to   appear on the day of departure will not be refunded.

No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.

Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.

Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.

LIABILITY

Avents tours safaris limited will make every effort to ensure that all arrangements and services offered as part of the safari are carried out as specified in the  efficient way possible.

Avents tours safaris shall not be liable for any loss , damage or injury of any nature.

Avents tours  safaris shall not pay any compensation for unforeseen circumstances beyond the control of the company or its staff. i.e flight delays , cancellations , boarder closures, extreme weather conditions, fire , technical and /or mechanical problems to transport all similar events beyond the company’s control.

It’s the responsibility of the client to take proper medical and practical precautions in regard to health and safety. Medical advise should be sought well before travelling.

JURISDICTIONS

Avents tours safaris limited is incorporated in Uganda and therefore operates under the Uganda laws.

All clients who book our services agree to release Avents tours safaris and its affiliates for risks associated with voluntary participation in a tour in remote geographical areas.

These include but not limited to any injury , damage , or loss including consequential loss to any client or their possessions , personal injury, disease or death while on safari.

COMPLAINTS

Any issues that occur during the safaris should be reported immediately to the reservations team and we’ll do our best to resolve it. If any issue has not be solved to the clients satisfaction a written complaint should be emailed to us not later than 30 days completion of the safari to enable us investigate and act.

FORCE MAJEURE

If the particular booking under this contract becomes illegal or impossible to perform by either party due to acts of God, war , terrorist attacks , disaster, strikes , civil disorder, health, pandemic or other comparable unforeseeable emergency, this contract may be terminated for anyone or more of such reasons by written notice from one party or the other.

At the time the party may choose to be refunded or can select a future ravel date to take place when permissible on the same terms and conditions of the original booking  but only when there’s a full payment on the original booking.

Note: Non guaranteed bookings will be required to pay the prevailing tour rates for the amended future date in case there are any changes.

PAYMENT AND CANCELLATIONS

A booking is considered confirmed when Avents tours safaris send written confirmation to the client / agent confirming the booking. Invoices are issued on booking confirmation.

SAFARI RATES

The cost or rates of our safaris are in USD. The costs and appropriate for the duration of the safari booked. In case of changes in the current exchange rates, remarkable fluctuations or government taxes , we shall inform you in time.

MEANS OF PAYMENT

Payment can be done through bank transfer and credit card payments for international travelers to our accounts in Uganda. The client should always remember to include the bank transfer fees / charges on credit card while making the transactions

Please be reminded that we also accept cash payments and do not accept payments by cheque.

DEPOSIT

A deposit of 50% of the total amount price of your holiday including 100% on gorrila  permit fees( Gorrilla and chimp permits are to be secured right away and these are non- refundable)

• Final Payment:
  The remaining balance of 50% of total payment is to be completed atleast 40 Days to your trip. Please keep in mind that if you haven’t submitted payment by the due date, Avents tours safaris has the right to cancel your booking. For bookings made within 30 days of the tour departure date, 100% payment is required.

Our Cancellation Policy

The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under “Special Notes.” Please carefully review    “Special Notes” of your tour prior to booking. Please know that Avents tours Safaris will always adhere to individual tour policies when applicable.

Refund Policy

Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.

The notification day and departure day are NOT counted. E.g., If the tour departure day is April 4th, we receive the official cancellation request on April 1st, it will be counted as 2 days prior to the departure date.

If a tour is scheduled to depart within the next 6 days, we will not change a traveler’s departure date and will not offer a refund.

All cancellations must be made directly with Avents tours safaris not with tour points

In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler’s check/cashier’s check will be refunded via the used method of payment. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

For refunds processed by credit card, there will be a 6% transaction fee that will be deducted from the overall refund amount. The refund amount can also be credited directly to your account for future bookings without any transaction fee.

Free Cancellation

Single Day Tours/Activities*: Cancel at least 7 Days in advance of the start date of the experience for a full refund.

Admission tickets/passes or skip-the-line tickets excluded. Please check special notes as some tours are non-refundable.

How to Cancel a Reservation

We will process your cancellation/refund request within one to four business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail.

Verbally speaking with our reservations service representatives without email will not guarantee that your cancellation has been processed or acknowledged. Please make sure to email us for cancellation requests with your reservation number.

Contact Email: aventstourssafarislimited@gmail.com

Amendment Fees:

Any changes made to a reservation after successfully submitting the order online and 7 days before the tour departs for single day and 24 days before the tour departs for multi day tours will be subject to a minimum $30.00 Amendment Fee (per change). Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour:

• Changing departure date
• Changing pick up time or location
• Changing tour
• Changing guest name
• Changing itinerary
• Removing / Replacing a guest
• Adding / Replacing a guest

The $30.00 amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $30.00 amendment fee). Paying the $30.00 amendment fee does not guarantee a change can or will be made.

To cancel a passenger from a reservation with promotions such as “Buy 2, Get 1 Discounted” or “Buy 2, Get 2 Discounted” within seven days of the departure date, please refer to the “Pricing” tab of the product page for penalty fees. If the cancellation is beyond seven days of departure date, the $30.00 fee will be applied  per person.